GENERAL CONDITIONS
FOR SALE
1. How to order ?
Make sure you're using a recommended browser that accepts cookies. To order products on our website: Browse the online catalog on our website www.odalisque-paris.fr, then add the products of your choice to your cart. You can access the contents of your cart at any time before confirming your order and make any changes you wish (including deleting the selected product or changing the quantity). From your cart, click "PAYMENT" to confirm your product selection, select your delivery method and billing information, and then confirm your payment method.
Once payment is confirmed, you can print your order form if you wish.
In return, we will send you an email acknowledging receipt of your order, which will include your order number and, as a reminder, the total amount due.
Once confirmed, your order will be processed by Customer Service. You can contact us for any additional information using the following information:
By mail: Odalisque Paris - Darna sarl - 176 place St Guirec, 22700 Perros-Guirec, France
By phone : +33 (0)6 12 35 07 45
By e-mail : caroline.toulous@gmail.com
Odalisque Paris reserves the right to cancel any order from a customer with whom there is a payment dispute regarding a previous order or for any other reason related to the abnormal nature of the order, at Odalisque Paris's discretion.
To limit fraud and in the interest of its customers, Odalisque Paris conducts verifications on orders placed on its website. Therefore, if there is any doubt about the authenticity of a request, Odalisque Paris reserves the right, before accepting the sale, to ask you to provide proof of identity (passport, national identity card, or driver's license). In this case, your order will be processed upon receipt of these documents. We reserve the right to cancel your order if we do not receive these supporting documents within 10 days or if we receive supporting documents deemed non-compliant.
2. Prices
The prices of our products listed in our online catalog are in euros and include all taxes (excluding shipping costs). Pursuant to Article 293B of the French General Tax Code (CGI), VAT is not applicable.
If the VAT rate is applied or changed, whether upwards or downwards, this change may be reflected in the price of the items.
Customs duties or other local taxes or import duties may be payable. These duties and amounts are your responsibility; they will be indicated to you, if applicable, at the time of delivery and will be payable directly to the carrier.
Our prices are subject to change at any time without notice. However, items ordered will be invoiced based on the price in effect at the time you place your order, subject to availability of the selected product.
3. Shipping costs
A contribution to packaging, insurance, and shipping costs is required for each order and is included in the delivery costs indicated before you confirm your order.
The delivery address used is the one you provided when placing your order.
Delivery is made according to the delivery method chosen during the online ordering process.
The contribution to packaging, insurance, and shipping costs depends on the weight of the order and the destination country. For online orders, this price will be indicated before the final confirmation of the order.
Please note that it is more advantageous to group all your items into a single order. Please note that if you place two (or more) separate orders on the same day for the same delivery location, we will not be able to combine them, and the shipping costs will be charged for each order.
4. Delivery
Odalisque Paris reserves the right to refuse to fulfill, in whole or in part, an order for a country with specific local regulations.
Delivery times (= package preparation time + delivery time)
For shipments to mainland France, Corsica, and Monaco, the average delivery time is indicated below (depending on the delivery method chosen), with the maximum legal delivery time being 30 days from the date of online purchase:
- 6 business days from order confirmation for Colissimo shipments for France and 10 business days for the European Union and Switzerland.
- 3 to 5 business days via Mondial Relay for France, approximately 7 days for international shipments.
However, in the event of "force majeure," we reserve the right to ship our packages by registered post (shipping costs will, in all cases, be calculated using the same price list).
For shipments to other countries, the average delivery time is 8 to 15 working days for Express shipments from order confirmation.
Please note that these delivery times are provided for informational purposes only and are subject to product availability. In the event of a foreseeable increase in shipping times, Odalisque Paris undertakes to inform the customer as soon as possible and by any means available so that the customer may then choose to maintain or cancel their order in whole or in part.
Odalisque Paris shall not be held liable for the consequences of any events beyond its control, including cases of force majeure or those caused by the carrier, which may delay or prevent the delivery of the ordered products.
Delayed delivery times shall under no circumstances result in the payment of damages to the customer or their service providers. Odalisque Paris reserves the right to split deliveries, with the understanding that shipping costs will only be charged for a single shipment.
5. Payment
Payment is always made upon ordering before shipment of the goods. No discount is granted for early payment.
All orders, regardless of their origin, are payable in euros. Payment in cash or stamps is not accepted.
Please note: if the payment does not equal the total amount of the order, only the products paid for will be shipped.
Online payment by credit card (CB) via Stripe:
You can pay for your order directly on our online store by credit card via Stripe. During the final validation phase of your order, you enter your credit card number, its expiration date, and the security code located on the back of the card (the last 3 digits located on the signature panel). This information is entered in encrypted fields, and all information transmitted is encrypted. None of this information is transmitted unencrypted over the Internet.
Payment by bank transfer:
Crédit Agricole
IBAN: FR76 1220 6014 0056 0208 7125 943
BIC: AGRIFRPP822
6. Products
The list of products presented on our website is not exhaustive.
The photographs illustrating our products are provided for informational purposes only and are therefore not contractually binding.
Our products are available while stocks last. Odalisque Paris makes every effort to ensure that products appearing as available for sale are actually in stock. However, in the event of a stock shortage after final confirmation of your order, Odalisque Paris customer service will contact you within a maximum of 72 hours to inform you of the products that are unavailable or whose shipment will be delayed, and, in this case, the estimated shipping time. In this case, you have the option to:
- cancel your order entirely,
- cancel your order partially or choose another product of the same amount,
- receive the available products first and the products with delayed shipment later, as soon as they become available again,
- receive the entire order in a single shipment, when all the products ordered are available.
If applicable, Odalisque Paris will refund the amount in question within 14 days of your written notification of your wish to cancel all or part of your order.
7. Guarantees
- Right of Withdrawal
If the product ordered does not suit you, is defective, or does not correspond to your order, Odalisque Paris grants you a 14-day withdrawal period following receipt (legal withdrawal period).
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise this right, you must notify us of your decision to withdraw from this contract within the aforementioned 14-day period by means of an unambiguous statement (e.g., a letter sent by post or email), by writing to:
Odalisque Paris - Darna sarl - 176 place St Guirec, 22700 Perros-Guirec, France
or to the following address: caroline.toulous@gmail.com
Vous devrez renvoyer le bien objet de la rétractation dans son emballage, en parfait état, et muni de tous ses accessoires le cas échéant à l’adresse suivante, sans retard excessif et, en tout état de cause, au plus tard 14 (quatorze) jours après que vous nous ayez communiqué votre décision de rétractation du présent contrat. Ce délai est réputé respecté si vous renvoyez le bien avant l’expiration du délai de quatorze jours, à vos frais et via un mode de livraison adapté, à l’adresse suivante :
Odalisque Paris - Darna sarl - 176 place St Guirec 22700 Perros-Guirec - France
To comply with the withdrawal period, you must simply send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, Odalisque Paris will reimburse you, without undue delay, the amount corresponding to the product subject to withdrawal, excluding delivery costs, if the entire order (paid products and gifts) is returned and, in any event, no later than 14 (fourteen) days from the day we are informed of your unambiguous written decision to withdraw from this contract. You will be responsible for the return shipping costs.
The right of withdrawal cannot be exercised for orders for products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection (e.g., personal care products).
Odalisque Paris will refund you using the same payment method as for the initial transaction, unless expressly agreed otherwise; in any event, this refund will not incur any costs for you.
- Legal guarantee of conformity for consumer goods
When claiming under the legal guarantee of conformity, the consumer:
- benefits from a period of two years from delivery of the goods to take action;
- may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L.211-9 of the French Consumer Code;
- is exempt from providing proof of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for used goods.
Please note that the legal guarantee of conformity applies regardless of any commercial warranty that may be provided.
The consumer may also decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and, in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
8. Responsabilities
Odalisque Paris reminds you that unemancipated minors are incapable of entering into contracts. Orders for minors must therefore be confirmed by a parental authority.
Odalisque Paris encourages you to refuse any damaged package and to notify our Customer Service Team, in writing and in detail, of your concerns within 3 days, retaining proof of your written request. Otherwise, Odalisque Paris will assume that you received the products in a condition that meets your complete satisfaction.
9. Your personal data
Your data is processed by the relevant departments of Darna SARL, registered with the Saint-Brieuc Trade and Companies Register under number 87803473500026.
We are committed to protecting your privacy when you use our website and ensure the confidentiality of the personal information you provide to us. This information is necessary for the proper processing and tracking of orders. When you place an order, we need your first and last name, home address, email address, and mobile number to track the shipment of your packages. This data allows us to process your orders and inform you of their status. Please note that we do not store your bank details.
Your data is collected with your consent to send our offers by email or text message, and our catalogs and samples by mail. It will be kept for a maximum of 3 years after your last response to our requests.
The legal basis for this processing is your consent, which you may withdraw at any time, without affecting the lawfulness of the processing carried out prior to your withdrawal.
In accordance with the General Data Protection Regulation (GDPR) No. 2016/679 of April 27, 2016, you have the right to request from Odalisque Paris access, rectification, portability, and/or erasure of your personal data, as well as to limit the processing of your personal data and object to its processing. You also have the right to file a complaint with the CNIL (French Data Protection Authority) https://www.cnil.fr/.
To exercise your rights with Odalisque Paris, you can send a letter to Odalisque Paris - Darna sarl - 176 place St Guirec, 22700 Perros-Guirec, France, or an email to caroline.toulous@gmail.com.
Finally, in accordance with Article L. 612-1 of the French Consumer Code, you can use the MEDICYS mediation service, to which we belong, free of charge, electronically: https://app.medicys.fr/?proId=cf0252c2-170f-41e8-9b10-2b0559bc4f90
or by post: MEDICYS – 73 Boulevard de Clichy – 75009 PARIS.
10. Applicable law
These T&Cs are subject to change at any time. The new terms and conditions of sale will apply only to sales made after the change.
French law applies, and any dispute or difficulty will fall under the exclusive jurisdiction of the courts of St. Brieuc (22) in France.